Returns & Exchanges
Thank you for shopping with vestique. We take great pride in our reputation for quality and excellent value. If you do not absolutely love your purchase, we will gladly issue a refund for the value of any approved merchandise within 15 days from possession of your order. For in-store pickup orders, we will gladly issue a refund for the value of any approved merchandise within 15 days from notification that your order is in store and ready for pickup. After this 15 day period, the items become final sale. All exchanges are final sale. Unless the item exchange was due to a damage, or an issue on our end. Items must be in NEW condition and cannot be worn, washed or altered. All sale items, gift cards, earrings, hats, hair accessories, bodysuits, hosiery, sunglasses and adhesive bras are FINAL SALE. No price adjustments for previously purchased items. All refunds will post within 3-5 business days. Vestique reserves the right to refuse a refund or exchange based on the condition of the item being returned.
SWIM RETURNS: We hope you LOVE your purchase of our Vestique-exclusive swimwear! We understand that shopping for swimsuits can be difficult as sizing can vary between brands. If you aren't completely obsessed with your new suit, we are honoring returns & exchanges on our swimwear as long as the following criteria are met: hygienic strip must still be in place on the item, bathing suit must not have been worn, washed, or altered in any way, and return/exchange must be initiated within 15 days of possession of order.
The return total will be credited back to the method of payment used during checkout, less the cost of shipping and return shipping. Please allow up to 14 business days for Vestique to receive and process your return. Shipping costs are non-refundable. Vestique is not responsible for packages lost or stolen in transit.
You can return or exchange your online and in-store purchases at any vestique store. Simply bring your merchandise to a store near you and we will gladly process your return or exchange. Please don't forget your original invoice or receipt! If you received your item as a gift, please be sure to bring your gift receipt or the email address associated with this purchase with you.
A government-issued ID may be required for returns. This is solely for the purpose of preventing return abuse. Vestique does not sell any information obtained through this process.
If you would like to use a pre-paid USPS label to return your items, please email firstname.lastname@example.org with your order number and item you are returning and we will email you a pre-paid return label that you can print out and tape to your package.
To avoid Vestique's return shipping charge, you may send your package back on your own to:
717 Atando Ave, Suite G
Charlotte, NC 28206
Securely pack your merchandise and original invoice in an appropriate shipping box or envelope and mail the package with the return label fastened to the outside. Once we receive your package, we will issue a refund, less the cost of original shipping and a $5 USPS return shipping fee if a pre-paid label is used. You will receive an email notifying you of the transaction. Please allow 3-5 business days for the refund to be applied to your bank account.
Oh no, we are so sorry that your item didn’t work out! In order to get your correct item and size as quickly as possible, the first step would be to place another order as we tend to sell out fast! Once your new order is placed, shoot us an email to email@example.com with the new order number and we'll be happy to refund the shipping charges for the new order and send the prepaid return label for the original item(s). We will process a refund when we receive the original item(s) back at HQ, with no fee taken out for the shipping back of the original item(s.)
All sale items, gift cards, earrings, hats, hair accessories, bodysuits, hosiery, and adhesive bras are FINAL SALE.
Thank you for your business. Please contact us directly if you have difficulty returning or exchanging unwanted items or if you have questions regarding our returns and exchanges policy. We’re glad to assist you. We can be reached via email at firstname.lastname@example.org.