Returns & Exchanges
Thank you for shopping with vestique. We take great pride in our reputation for quality and excellent value. If for any reason you do not absolutely love your selections, we will gladly issue a refund of online purchases for the value of the merchandise or exchange your items within 15 days of order arrival. All exchanges are final sale. Unless the item exchange was due to a damage, or an issue on our end. Items must be in NEW condition and cannot be worn, washed or altered. All sale items, gift cards, earrings, hats, hair accessories, bodysuits, hosiery, and adhesive bras are FINAL SALE. No price adjustments for previously purchased items. All refunds will post within 3-5 business days. Vestique reserves the right to refuse a refund or exchange based on the condition of the item being returned.
The return total will be credited back to the method of payment used during checkout, less the cost of shipping and return shipping. Please allow up to 14 business days for Vestique to receive and process your return. Shipping costs are non-refundable. Vestique is not responsible for packages lost or stolen in transit.
You can return or exchange your online and in-store purchases at any vestique store. Simply bring your merchandise to a store near you and we will gladly process your return or exchange. Please don't forget your original invoice or receipt! If you received your item as a gift, simply follow the instructions below and an exchange or merchandise credit will be issued. *Please note that purchases made in-store are limited to a 15 day return policy.
A government-issued ID may be required for returns. This is solely for the purpose of preventing return abuse. Vestique does not sell any information obtained through this process.
Call us at 704-372-7685 to ensure you get the size and color of the item you would like to exchange for. You will be charged for the replacement merchandise and we will cover the cost of standard shipping for your exchange. Upon receipt of your return, we will credit you for the returned items minus original shipping and handling fees.
If you would like to use a pre-paid USPS label to return your items, please email email@example.com with your order number and item you are returning and we will email you a pre-paid return label that you can print out and tape to your package.
To avoid Vestique's return shipping charge, you may send your package back on your own to:
717 Atando Ave, Suite G
Charlotte, NC 28206
Securely pack your merchandise and original invoice in an appropriate shipping box or envelope and mail the package with the return label fastened to the outside. Once we receive your package, we will issue a refund, less the cost of original shipping and a $5 USPS return shipping fee if a pre-paid label is used. You will receive an email notifying you of the transaction. Please allow 3-5 business days for the refund to be applied to your bank account.
We recommend placing a new order for the item you wish to exchange for to ensure you get the size/color you want. We will ship your new order to you immediately. You can also email firstname.lastname@example.org to assist with your exchange. When returning your items to be exchanged, be sure to include the original order invoice and complete the return/exchange information section. If you have already placed an order for the new item, complete the return section but check exchange and enter your new order number placed for purpose of exchange and we will credit your shipping. If you have not already placed your exchange order, please complete the exchange section including the new item you would like to have shipped to you and select exchange. Drop it in your mailbox or via your preferred shipping provider. Once we receive your package, we will refund your card for the original purchase. On an exchange, Vestique will happily cover the cost of shipping.
Gift cards, earrings, hosiery, adhesive bras and all final sale items are FINAL SALE and cannot be returned or exchanged.
Thank you for your business. Please contact us directly if you have difficulty returning or exchanging unwanted items or if you have questions regarding our returns and exchanges policy. We’re glad to assist you. We can be reached via email at email@example.com.